Frequently Asked Questions
Everything you need to know about your Alev Jewelry experience.
What materials are used in Alev Jewelry pieces?
We use premium materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the composition of individual pieces.
How should I care for my jewelry to ensure it lasts?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Alev pouch provided with your purchase.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
Do you offer a warranty on your products?
Every Alev Jewelry piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.